TuniOlive Policies

1. Information We Collect

• Personal identifiers: name, email address, billing and shipping address, phone number.
• Payment information: processed securely via Stripe — we never store your card details.
• Usage data: pages visited, time on site, browser type, IP address (anonymised).
• Communication data: messages you send via our contact form or support emails.

2. How We Use Your Information

• To process and fulfil your orders and send confirmations.
• To respond to inquiries and provide customer support.
• To send transactional emails (order confirmations, shipping updates).
• To improve our website experience and product offerings.
• To comply with legal obligations.

3. Sharing Your Information

We do not sell, trade, or rent your personal data. We may share data with trusted third-party service providers solely to operate our business (e.g., Stripe for payments, Resend for email delivery, shipping carriers). All partners are bound by strict data-protection agreements.

4. Cookies

We use essential cookies to ensure the website functions correctly. Analytics cookies may be used (with your consent) to understand how visitors interact with the site. You can manage cookie preferences through your browser settings.

5. Data Retention

We retain personal data only as long as necessary to fulfil the purposes outlined above or as required by law. Order records are typically retained for 7 years for accounting and legal compliance.

6. Your Rights

• Right to access the personal data we hold about you.
• Right to correct inaccurate or incomplete data.
• Right to request deletion of your data 'right to be forgotten').
• Right to object to or restrict processing.

To exercise any of these rights, contact us below.